FAQ/Contact Us


Send us a message: help@kluani.com
Send us a text: 1-519-871-2980

 

Frequently Asked Questions

Does Kluani run true to size?

Our shoes are medium width and are full sizes only.
The boulder approach shoe starts out a little snug and then stretches naturally, and it will fit similarly over time as it retains shape.
We've found most full-size customers stick with their full size in both materials. If you're a half size, we've found most customers size up in every silhouette. If you have a wider foot and you're a half size, we'd suggest sizing up to the next full size in everything!
Our apparel should run true to size. There are also sizing charts on the product pages to help out!
Still not sure? We'd love to talk to you about it. Reach out to one of our fit specialists at help@kluani.com for some personalized advice!

Are Kluanis washable?

If your shoes start to feel a little less than fresh, throw them in the washing machine on the wool or gentle cycle. For the best results, use your favorite gentle detergent and a delicates bag.
Don’t forget to air dry your shoes just like in the good ol' days—and whatever you do, avoid the dryer and bleach at all costs!
For our Apparel, you can toss them in the washing machine and set it to cold with your favorite mild detergent. When they’re done, you can tumble dry low or air dry. Wearer’s choice. But be sure to avoid the iron, dry cleaning, and bleach to keep them looking good. Our Apparel has varying instructions based on the garment, but there's a cheat-sheet under "Care Guide" on your product's page.
If you have other questions about how to care for any Kluani product, feel free to reach out to a product specialist at help@kluani.com.